COVID-19 Response
Dear Residents, Families and Employees
Across the country, we are starting to feel the effects of a slow return to ‘normal’ – or rather a ‘new normal’ – as restrictions begin to ease. My parents live in a Revera Retirement Residence in Ontario, and like many of you, I have been anxiously awaiting the day I could visit them in person again. I am relieved and grateful that public health authorities here have just started allowing visits, with appropriate restrictions in place to reduce any risk.
It’s a welcome development happening at retirement residences and long term care homes across the country. The public health directives may differ by province, but re-introducing in-person visits is a step in the right direction; families and friends play such an important role in residents’ quality of life and provide valuable caregiving and emotional support. I, for one, called my parents’ residence and arranged for my scheduled visit right away.
Dear Revera Residents and Family Members
During the pandemic, the days and weeks seem to blend together a little bit, so it’s hard to believe that July is here. The sunny skies and warmer temperatures are very welcome, especially as we all begin to ease back into more regular activities. None of us is sure exactly what is to come, and when we will face a second wave, but for now, it feels like the nation is letting its collective breath out just a little bit.
Guided by Revera’s strict outbreak protocols and public health pandemic directives, our long term care homes and retirement residences are working to reduce the spread of COVID-19 by:
- Making sure residents and staff practice physical distancing
- Allowing only essential visitors and screening them for symptoms
- Monitoring residents and staff daily for symptoms
- Requiring universal masking for all staff
- Using appropriate personal protective equipment (PPE)
- Isolating residents with symptoms or confirmed COVID-19
For more details, review our FAQs document.
Visiting a loved one in a Long Term Care Home or a Retirement Residence? Check here for the latest protocols in your province.
Revera messages to families and employees
- Visiting a loved one in a Long Term Care Home or a Retirement Residence? Check here for the latest protocols in your province
- CEO letter to residents, families and employees June 19
- CMO letter to residents and their families June 3
- CEO letter to residents, families and employees May 29
- CEO letter to residents, families and employees May 21
- Revera partners with Canadian Senior Living Sector Leaders to Launch $2M Relief Fund, May 11
- CEO letter to residents, families and employees May 9
- Let's focus on the real changes needed in the long term care sector May 8
- CMO letter to residents and family members May 6
- CEO letter to employees, residents and family members May 3
- CEO letter to residents and their families April 26
- CMO letter to residents and their families April 26
- CEO letter to residents and their families April 19
- CEO letter to Revera employees April 19
- Revera residents in long term care and their families, April 9
- Frequently Asked Questions, April 9
The current situation
We're in this together
Everything has changed because of COVID-19, and we need to adapt. This virus has forced us to change the way we do things, but there are still many opportunities to celebrate, and we should.
Read our latest FAQs
If you have additional questions or concerns about your loved one, please call 1-844-568-7981
Hours of operation:- Monday to Thursday 8am to 9pm
- Friday 8am to 8pm
- Saturday 10am to 6pm
- Sunday 10am to 4pm
Additional Resources
- World Health Organization (WHO): Critical preparedness, readiness and response actions for COVID-19
- Health Canada's COVID-19 Resource Centre
- Health Canada's preparation recommendations