COVID-19 Response

Message from our CEO, Tom Wellner: September 3

Dear Residents, Families and Employees

The pandemic is still with us, but it feels like we have a moment to reflect and think about how far we’ve come. We have experienced what has already been the worst pandemic in living memory, but our collective response to this crisis makes me prouder than ever to be Canadian.

I’m also proud of Revera’s response, especially our incredible employees who have provided care and comfort to thousands of seniors over the past several months. We’ve been heartbroken by loss, yet we adapted, we persevered, and we held strong through these very trying times.

Read more from Tom Wellner

Dr. Rhonda Collins, CMO of Revera, working at her home office

Letter from Dr. Collins, our Chief Medical Officer: September 17

Dear Revera Residents and Family Members

Over the past couple of weeks, we’ve seen steadily increasing numbers of COVID-19 cases in communities, particularly in Ontario, Quebec, Alberta and British Columbia. In fact, today Ontario is reporting its highest number of cases since early June. The spread is rising particularly amongst young adults, with public health officials theorizing that the easing of pandemic restrictions, including the opening of restaurants, bars and now schools, is partially to blame, along with gatherings in homes and backyards amongst families and friends where practices like physical distancing and wearing masks are more easily forgotten.

Revera's Pandemic Response Plan

We recently announced Revera’s Pandemic Response Plan, which is focused on five priority areas: external advisory committee, analytics, building and infrastructure, clinical and operational initiatives, and staffing.

Our response to COVID-19

Guided by Revera’s strict outbreak protocols and public health pandemic directives, our long term care homes and retirement residences are working to reduce the spread of COVID-19 by:

Making sure residents and staff practice physical distancing
Screening visitors and following provincial guidelines for visitation
Monitoring residents and staff daily for symptoms
Requiring universal masking for all staff
Using appropriate personal protective equipment (PPE)
Isolating residents with symptoms or confirmed COVID-19

For more details, review our FAQs document,

We continue to take guidance from provincial directives for visitation and general re-opening. For residence or home specific visitation guidelines, please connect with the Executive Director.

Visiting a loved one in a Long Term Care Home or a Retirement Residence? Check here for the latest protocols in your province.