COVID-19 Response

Tom Wellner, CEO of Revera
Message from our CEO, Tom Wellner: September 3

Dear Residents, Families and Employees

The pandemic is still with us, but it feels like we have a moment to reflect and think about how far we’ve come. We have experienced what has already been the worst pandemic in living memory, but our collective response to this crisis makes me prouder than ever to be Canadian.

I’m also proud of Revera’s response, especially our incredible employees who have provided care and comfort to thousands of seniors over the past several months. We’ve been heartbroken by loss, yet we adapted, we persevered, and we held strong through these very trying times.

Read more from Tom Wellner
Dr. Rhonda Collins, CMO of Revera, working at her home office
Letter from Dr. Collins, our Chief Medical Officer: September 17

Dear Revera Residents and Family Members

Over the past couple of weeks, we’ve seen steadily increasing numbers of COVID-19 cases in communities, particularly in Ontario, Quebec, Alberta and British Columbia. In fact, today Ontario is reporting its highest number of cases since early June. The spread is rising particularly amongst young adults, with public health officials theorizing that the easing of pandemic restrictions, including the opening of restaurants, bars and now schools, is partially to blame, along with gatherings in homes and backyards amongst families and friends where practices like physical distancing and wearing masks are more easily forgotten.

Read more from Dr. Rhonda Collins

Revera's Pandemic Response Plan

We recently announced Revera’s Pandemic Response Plan, which is focused on five priority areas: external advisory committee, analytics, building and infrastructure, clinical and operational initiatives, and staffing.
hands cleaning door handle
Our response to COVID-19

Guided by Revera’s strict outbreak protocols and public health pandemic directives, our long term care homes and retirement residences are working to reduce the spread of COVID-19 by:

  • Making sure residents and staff practice physical distancing
  • Screening visitors and following provincial guidelines for visitation 
  • Monitoring residents and staff daily for symptoms
  • Requiring universal masking for all staff
  • Using appropriate personal protective equipment (PPE)
  • Isolating residents with symptoms or confirmed COVID-19

For more details, review our FAQs document,

We continue to take guidance from provincial directives for visitation and general re-opening. For residence or home specific visitation guidelines, please connect with the Executive Director.

Visiting a loved one in a Long Term Care Home or a Retirement Residence? Check here for the latest protocols in your province.

The current situation

Statements for homes and residences with confirmed cases of COVID-19

We're in this together

Senior on his computer
Questions about COVID-19?

Read our latest FAQs

If you have additional questions or concerns about your loved one, please call 1-844-568-7981

Hours of operation:
  • Monday to Thursday 8am to 9pm
  • Friday 8am to 8pm
  • Saturday 10am to 6pm
  • Sunday 10am to 4pm
Media contact:
Larry Roberts
Revera Communications
Larry.Roberts@reveraliving.com