COVID-19 response

Tom Wellner, CEO of Revera, wearing a mask
Message from our CEO, Tom Wellner

Dear Residents, Families and Employees

As the COVID-19 pandemic continues to impact people in Canada and around the world, Revera is committed to your safety and wellbeing in our retirement residences and long term care homes. This page provides information about Revera’s response to the pandemic, along with helpful information, updates and links to resources.

Read more from Tom Wellner
An elderly woman wearing a surgical mask
Visiting a loved one?

We wholeheartedly agree that visits are important and rewarding for both our residents and their families, and, are committed to safely supporting them. Over the course of the pandemic, Revera has adjusted its policies about visitors in keeping with provincial and regional health guidelines. To further enhance safety, Revera now requires visitors to provide proof of vaccination upon entry to any of our retirement residences or long term care homes. For more information, read our visitor guidelines below.

For information about the current COVID-19 situation and how that may be impacting visits to a specific retirement residence or long term care home, please contact the Executive Director. 

Long term care home visitor guidelines

Retirement residence visitor guidelines

COVID-19 Vaccinations

A caregiver prepares to give an older woman a vaccine


Revera is following all guidance and direction provided by each province, local health authority and/or public health unit as applicable in supporting the rollout of vaccines in our homes and residences. First and second dose vaccine clinics for residents have been completed at all of Revera’s long term care facilities and retirement residences across Canada. Third doses are also well underway, and a majority of eligible residents have received their booster dose.


Effective October 12, 2021, vaccination against COVID-19 is mandatory for all Revera staff across Canada, unless an individual has a medical exemption This applies to all employees, volunteers, agency staff, contractors and students at Revera retirement homes and long term care facilities, as well as Revera’s Support Office in Mississauga, Ontario. This policy reflects the expectation by Canadians that healthcare workers be fully vaccinated to reduce the risk of the spread and severity of the coronavirus, and is consistent to our commitment and obligation to take measures to protect residents and staff.

Read Revera CEO Tom Wellner’s announcement about Revera’s mandatory vaccine policy.

The current situation

Statements for homes and residences with confirmed cases of COVID-19
Media contact:
Senior on his computer
Questions about COVID-19?

The COVID-19, also known as the novel coronavirus, pandemic has been heartbreaking and challenging for people in Canada and around the world, and seniors have been disproportionately impacted. As the situation continues to evolve, it’s natural to have questions for yourself or for your loved one. Our FAQs provide some answers.

If you have additional questions or concerns about your loved one, please call 1 866-317-1975

Hours of operation:
  • Monday to Thursday 8am to 9pm
  • Friday 8am to 8pm
  • Saturday 10am to 6pm
  • Sunday 10am to 4pm
An older man wearing a mask looks out the window
Revera's Expert Advisory Panel Report
In 2020, Revera engaged an external panel of professionals with national and international experience in areas of medicine, health policy, aging and geriatrics, and healthcare infrastructure and design, to examine the first wave of the pandemic and identify practical and actionable opportunities for improvement, both for Revera and for the entire sector. We would like to thank our Expert Advisory Panel for their hard work and insights and especially Dr. Bob Bell who volunteered his time as Chair of the Panel, and who retained editorial control of the report.

Download the Report A Perfect Storm: The COVID-19 Experience for Revera and the Long Term Care sector.
More about the report