An older woman standing in her dooray, you can see her smile in spite of the mask she's wearing.

Visiting a loved one in a retirement residence

Families, visitors and loved ones play an important role in our residents’ quality of life and provide valuable caregiving and emotional support.

As the COVID-19 pandemic continues its course, Revera’s protocols on visitation in our retirement residences are evolving too, guided by provincial and regional Public Health authorities. As each province is in a different phase of pandemic planning, each has its own set of rules about visiting seniors in congregate living settings, which Revera must uphold.

For full and specific visitation guidelines at each residence, please connect directly with the Executive Director. Please remember to follow ALL visitation guidelines, which are designed to help keep our residents and staff safe.

For the most recent COVID-19 updates and guidance in your province, please visit the website of your provincial public health authority or Ministry of Health. If you have questions about visiting your loved one, please reach out to the Executive Director at that retirement residence.

Following is a summary of the current public health-directed rules about visiting in each province in which Revera operates, as of April 7, 2021.

Alberta

Status: In outbreak

  • Essential visitors only, or as mandated by the Chief Medical Officer of Health

Status: Not in outbreak

Indoor Visits
  • Only the DFSPs are allowed indoor visits
  • Visitors are required to wear a mask at all times in the residence and will be screened upon entry
  • Visitations may occur in resident rooms or a designated area of the home ensuring physical distancing guidelines are maintained at all times
Outdoor Visits
  • Due to increased community transmission it is recommended that only the DFSP is permitted to visit at this time
  • A designated outdoor visiting space (weather permitting) will be made available for the visit
  • Continuous use of mask is required for outdoor visits

British Columbia

Status: In outbreak

  • Essential visitors only

Status: Not in outbreak

  • Social visits must be scheduled in advance to ensure appropriate staffing and physical distancing
  • Visitors will be screened upon arrival
  • All visitors must adhere to physical distancing guidelines and are required to wear a medical mask at all times during their indoor or outdoor visit
  • With appropriate precautions, visitors may be in physical contact (e.g. hugs, handholding) with the resident they are visiting.
Indoor visits
  • Family members and friends are allowed to visit in a pre-determined indoor location with a maximum of two visitors at a time (+1 child under the age of 18yrs). Visits may occur in shared rooms if physical distancing can be maintained.
Outdoor visits
  • Residents may have more than two social visitors at a time in a designated area as long as all infection prevention and control requirements are followed, including mask use and hand hygiene. Any local Public Health guidance on outdoor gatherings also applies. 

Manitoba

Status: In outbreak

  • Essential visitors only

Status: Not in outbreak

  • Allowed two designated wellness visitors
  • Indoor visits occur in the resident’s suite
  • Visits are to be scheduled in advance to ensure appropriate staffing
  • Visitors will be screened on arrival
  • All visitors must adhere to physical distancing guidelines and are required to wear a face covering at all times (cloth/homemade masks are fine)

Ontario

Status: In outbreak or In Orange (Restrict), Red (Control), Grey (Lockdown) or any Resident that may be on a 14-day isolation

General visitors are not permitted.

Status: Residences in Green (Protect) or Yellow (Prevent) zones that are not in outbreak

Indoor visits:

  • A maximum of two general visitors may visit per resident at a time
  • All baseline requirements must be met, which include but not limited to;
    • Physical distancing guidelines must be maintained at all times
    • Adherence to all IPAC protocols such as;
    • pass active screening on arrival, wearing a surgical/procedural grade mask at all times
    • Visits must be scheduled in advance and will take place in a designated area
    • Visitors’ contact information will be collected for contact tracing purposes
    • Individual residences may have additional restrictions

Newfoundland

Status: In outbreak or in Alert Level 5

As directed by Eastern Health, restrictions are in place for visitors in accordance with the Guidelines for Support Persons/Designated Visitors.

Status: Not in outbreak and in Alert Level 2, 3 or 4

General visits are now permitted. Please refer to the Guidelines for Support Persons/Designated Visitors for details.

  • A maximum of two people can visit per day, and two visitors can attend at the same time.
  • Visits must be coordinated with the residence.
  • Visitors will be screened upon entry. Contact information will be kept.

Additional restrictions may be put into place by Eastern Health.

Saskatchewan

Status: In outbreak

  • Essential visitors only.

Status: Not in outbreak

  • Visits can now occur inside and outside the residence
  • Visits are to be scheduled in advance to ensure appropriate staffing and physical distancing
  • Visitors will be screened on arrival
  • All visitors must adhere to physical distancing guidelines and are required to wear a face covering at all times (cloth/homemade masks are fine)
If you have questions about visiting your loved one, please reach out directly to the Executive Director.