An elderly woman wearing a surgical mask

Visiting a loved one in long term care

Families, visitors and loved ones play an important role in our residents’ quality of life and provide valuable caregiving and emotional support.

As the COVID-19 pandemic continues its course, Revera’s protocols on visitation in our long term care homes are evolving too, guided by provincial and regional Public Health authorities. As each province is in a different phase of pandemic planning, each has its own set of rules about visiting seniors in congregate living settings, which Revera must uphold.

For full and specific visitation guidelines at each home, please connect directly with the Executive Director. Please remember to follow ALL visitation guidelines, which are designed to help keep our residents and staff safe.

For the most recent COVID-19 updates and guidance in your province, please visit the website of your provincial public health authority or Ministry of Health. If you have questions about visiting your loved one, please reach out to the Executive Director at that long term care home.

Following is a summary of the current public health-directed rules about visiting in each province in which Revera operates, as of October 13, 2021.

Alberta

To address the high levels of community spread of COVID-19 across the province, Revera consulted with residents, families, staff, Alberta Health Services and the Alberta Continuing Care Association and we have made the decision that, effective Thursday, October 14, all visitors to Revera’s homes in Alberta will be required to provide proof of vaccination upon entry to the home. Fully vaccinated means you have received both doses of the COVID-19 vaccine 14 days prior to your visit.

Status: In outbreak

  • Unvaccinated visitors will still be accommodated; however, visits will have restrictions. These restrictions will be determined based on the operations of the home. Such restrictions could include:
    • Visiting in a non-resident area
    • Requiring a negative Rapid Antigen test result upon entry to the home
  • Continuous masking is also required in all home areas, including resident rooms.
  • Please note, the MOH can enhance these visitation restrictions as deemed necessary at the time of the outbreak.

All visitors:

  • Will be screened on entry.
  • Must follow respiratory hygiene and other infection prevention and control and public health measures while visiting.
  • Must perform hand hygiene when entering and leaving the building.

Status: Not in outbreak

  • Unvaccinated visitors will still be accommodated; however, visits will have restrictions. These restrictions will be determined based on the operations of the home. Such restrictions could include:
    • Visiting in a non-resident area
    • Requiring a negative Rapid Antigen test result upon entry to the home
  • Continuous masking is also required in all home areas, including resident rooms.

We will re-evaluate this stipulation once community case numbers decrease. Please note, abuse and disrespectful conduct toward our staff will not be tolerated under any circumstances.

British Columbia

Status: In outbreak

  • Essential visitors only
  • General visitors may be permitted as directed by public health.

Status: Not in outbreak

The Provincial Health Officer and Ministry of Health has introduced a vaccination policy for all visitors to long term care homes and assisted living residences:

Effective October 12:

  • Visitors who do not demonstrate that they are either partially or fully vaccinated will not be able to enter our home. This does not include children under 12 years or those with an approved medical exemption;
  • Visitors are required to show proof of vaccination prior to entry, including if only to pass through the home to access an outdoor space;
  • Visitors must adhere to the following measures until they are confirmed as fully vaccinated:
    • Wear a medical mask for the duration of the visit
    • Undergo rapid testing at the point of entry to the home (excluding those under 12 years)
  • If the rapid test result is positive, the visitor must not enter the home.
  • Visitors who do not have proof of vaccination may visit outdoors in a space that does not require entry to or passage through the home.
  • Visitors will continue to be screened for signs of illness, including a temperature check, and provide contact tracing information on arrival to the home. If a visitor fails the screening they will not be permitted to enter the home.

Effective October 26:

  • Visitors must demonstrate they are fully vaccinated to enter our home. This does not include children under 12 years or those with an approved medical exemption
  • Visitors will continue to be screened for signs of illness, including a temperature check, and provide contact tracing information on arrival to the home. If a visitor fails the screening they will not be permitted to enter the home.

Manitoba

Status: In outbreak

  • In Level Red and/or in outbreak, general visitors are permitted if the resident and visitor are fully vaccinated and social distance can be maintained. 

Status: Not in outbreak

Designated family caregivers:

  • Each resident may identify up to two “designated family caregivers” who have flexibility to visit without an appointment for as long as they wish during specific visiting hours as long as it does not negatively impact other residents and families
  • Designated family caregivers must have training in and abide by infection prevention and control and PPE requirements, which includes wearing a medical mask and eye protection except while eating or drinking

General visitors:

  • In addition, general visitors may have outdoor visits with residents regardless of vaccination status
  • Residents who are fully vaccinated may have indoor visitors as long as the visitors are also fully vaccinated
  • General visitors must stay six feet away from others, including the person they are visiting
  • Number of outdoor visitors permitted at a time varies from site to site depending on depending on the availability of an appropriate space
  • No eating or drinking

All visitors:

  • Will be screened on entry
  • Must follow respiratory hygiene and other infection prevention and control and public health measures while visiting
  • Must wear a non-medical mask (green/orange level) or a medical mask (red level) throughout the visit
  • Must perform hand hygiene when entering and leaving the building

Ontario

Status: In outbreak or if resident is symptomatic or self-isolating

  • All general visitors must pre-book with the home (for both indoor OR outdoor visits).  
  • General visitors attending for indoor visits will require ‘day of’ testing - no testing is required for outdoor visits.
  • Indoor visits can take place anywhere in the home as they are not limited to only resident rooms. 

Designated caregivers:

  • The limit of two essential caregivers per resident is removed. Processes to designate persons as caregivers continue to be in place.
  • Essential caregivers do not have to pre-book and are free to attend the home as they wish (up to a maximum of two essential caregivers per resident visiting inside the home at any time).

Number of visitors allowed:

  • Up to ten people at a time can come for an outdoor visit with a long-term care home resident.
  • All residents may have up to two general visitors and two caregivers at a time for an indoor visit.

Visitor/Essential Caregiver Vaccination Status:

Status: Not in outbreak

  • All general visitors must pre-book with the home (for both indoor OR outdoor visits).  

Essential caregivers:

  • The limit of two designated caregivers per resident has been removed.

General visitors:

  • All restrictions on visitation have been lifted for both indoor and outdoor visits.
  • Masks are still required to be worn by all visitors at all times when in the home.

All visitors:

  • Visitors must pass active screening for COVID-19 when they arrive
  • Caregivers must not visit any other resident or home for 14 days after visiting a home in an outbreak or a resident who is self-isolating or symptomatic
If you have questions about visiting your loved one, please reach out directly to the Executive Director.