An elderly woman wearing a surgical mask

Visiting a loved one in long term care

Families, visitors and loved ones play an important role in our residents’ quality of life and provide valuable caregiving and emotional support.

As the COVID-19 pandemic continues its course, Revera’s protocols on visitation in our long term care homes are evolving too, guided by provincial and regional Public Health authorities. As each province is in a different phase of pandemic planning, each has its own set of rules about visiting seniors in congregate living settings, which Revera must uphold.

For full and specific visitation guidelines at each home, please connect directly with the Executive Director. Please remember to follow ALL visitation guidelines, which are designed to help keep our residents and staff safe.

For the most recent COVID-19 updates and guidance in your province, please visit the website of your provincial public health authority or Ministry of Health. If you have questions about visiting your loved one, please reach out to the Executive Director at that long term care home.

Following is a summary of the current public health-directed rules about visiting in each province in which Revera operates, as of June 29, 2021.

Alberta

Status: In outbreak

  • Each resident may name up to four Designated Family/Support Persons (DFSP) who may continue to visit the resident by following public health guidance and the site’s requirements for access to symptomatic residents

Status: Not in outbreak

  • Visits must be pre-arranged with the home
  • Each resident can name up to four Designated Family/Support Persons (DFSP)
  • Physical distancing, masking and other safety measures must be maintained at all times
  • A Risk Tolerance Assessment is required with input from families, residents and staff to determine the visiting guidance in the home
Indoor Visits
  • Where possible, indoor social visits with up to four visitors may resume. Social visitors from different households should visit at different times. A DFSP may attend to a resident while maintaining physical distancing from social visitors (if they are not from the same household).
  • Visits may occur in resident rooms or in a designated area of the home.
Outdoor Visits
  • Outdoor visits may take place in a designated space with a maximum of 10 people including the resident.

British Columbia

Status: In outbreak

  • Essential visitors only

Status: Not in outbreak

  • Social visits must be scheduled in advance to ensure appropriate staffing and physical distancing. Please check with the home for the process to book a visit.
  • Visitors will be screened upon arrival
  • All visitors must adhere to physical distancing guidelines and are required to wear a medical mask at all times during their indoor or outdoor visit
  • With appropriate precautions, visitors may be in physical contact (e.g. hugs, handholding) with the resident they are visiting.
Indoor visits
  • Family members and friends are allowed to visit in a pre-determined indoor location with a maximum of two visitors at a time (+1 child under the age of 18yrs). Visits may occur in shared rooms if physical distancing can be maintained.
Outdoor visits
  • Residents may have more than two social visitors at a time in a designated area as long as all infection prevention and control requirements are followed, including mask use and hand hygiene. Any local Public Health guidance on outdoor gatherings also applies.

Manitoba

Status: In outbreak

  • Essential visitors only

Compassionate/End-of-Life Visits:

  • Two designated visitors may visit in a 24-hour period. Two may visit at a time if physical distancing is maintained
  • Visitors must wear a non-medical mask
  • In addition, up to one general visitor may visit at a time in the resident’s room if physical distancing can be maintained

Status: Not in outbreak

Designated family caregivers:

  • Each resident may identify up to two “designated family caregivers” who have flexibility to visit without an appointment for as long as they wish during specific visiting hours as long as it does not negatively impact other residents and families
  • Designated family caregivers must have training in and abide by infection prevention and control and PPE requirements, which includes wearing a medical mask and eye protection except while eating or drinking

General visitors:

  • In addition, residents may have general visitors out of doors regardless of vaccination status
  • Residents who are fully vaccinated may have indoor visitors as long as the visitors are also fully vaccinated
  • General visitors must stay six feet away from others, including the person they are visiting
  • Number of outdoor visitors permitted at a time varies from site to site depending on depending on the availability of an appropriate space
  • No eating or drinking

All visitors:

  • Will be screened on entry
  • Must follow respiratory hygiene and other infection prevention and control and public health measures while visiting
  • Must wear a non-medical mask (green/orange level) or a medical mask (red level) throughout the visit
  • Must perform hand hygiene when entering and leaving the building

Ontario

Status: In outbreak or if resident is symptomatic or self-isolating

Essential caregivers:

  • Each resident may designate up to two essential caregivers who may visit separately at any time, for any duration (subject to direction from public health).
  • Caregivers will be tested for COVID-19 when they visit or, for those who come daily, at least three times a week.
  • Essential caregivers must pass active screening for COVID-19 when they arrive.
  • Must not have visited another home in outbreak or another resident who is symptomatic or self-isolating.

Status: Not in outbreak

Essential caregivers:

  • Each resident may designate up to two essential caregivers who may visit together or separately at any time, for any duration.
  • Essential caregivers will be given a rapid antigen test upon arrival, before any contact with residents. Caregivers who visit daily will be tested at least three times a week.

General visitors:

  • As long as they are not symptomatic or self-isolating, residents may have up to two general visitors at a time for outdoor-only visits, provided masks are worn and physical distancing is maintained. These visits must be scheduled in advance. In an outbreak situation, Public Health would determine whether general visits are permitted for any residents who are not in isolation.

All visitors:

  • Visitors must pass active screening for COVID-19 when they arrive
  • Caregivers must not visit any other resident or home for 14 days after visiting a home in an outbreak or a resident who is self-isolating or symptomatic

Until we move to Step 1 of Ontario’s Roadmap to Reopen, we must continue to follow the rules and public health measures under the province-wide emergency brake.

If you have questions about visiting your loved one, please reach out directly to the Executive Director.