Ms. Brow’s passion is helping to create respectful and rewarding workplaces, where people can reach their potential, provide great service, and meet their goals and those of the company. She holds a Bachelor of Arts Honours in Economics from York University, a Masters of Industrial Relations from University of Toronto, and a Certificate in Best Practices in Leadership from Harvard Business School.
After pursuing a double major in English and Philosophy at the University of Toronto, Mr. Cerrone graduated with his Juris Doctor (JD/LLB) from Osgoode Hall Law School in 1985 and was called to the bar in Ontario in 1987. Mr. Cerrone graduated with a Global Professional Master of Laws (GPLLM) from the Faculty of Law, University of Toronto, in 2014.
Dr. Collins is a family physician with a certificate of added competence in Care of the Elderly from the College of Family Physicians of Canada. She has been lead physician for the Outpatient Primary Care Memory Clinic at Shaver Hotel Dieu Health and Rehabilitation Centre in St. Catharines, and Medical Director and attending physician for several long term care homes in the Niagara Region. She regularly consults on neuropsychiatric behaviours of dementia for the Niagara Seniors Mental Health Outreach program. She is Associate Clinical Professor with the Department of Family Medicine at McMaster University School of Medicine where she developed and leads a Care of the Elderly rotation for family medicine residents.
Francis has extensive experience in the senior living sector, and has led national teams focused on sales, marketing and all aspects of the resident experience, from food and beverage to health and wellness to operational procedures and customer service. His sales, marketing and business development expertise was honed through senior management roles at a number of major consumer brands, including Multibar Foods, Pepsi-Cola, Kimberly-Clark and Heinz Canada. He was most recently the Senior Vice-President, Strategic Operations at Chartwell Seniors Housing, and held senior roles with Allegro Retirement.
Francis believes that innovation, a key strategic focus for Revera, has limitless potential to help more seniors live their lives to the fullest, and to help to discover new and better ways of working. His operational priorities include achieving operational excellence, continuously earning resident satisfaction, and engaging and inspiring Revera’s talented and diverse retirement team.
Fully bilingual, Francis received his Bachelor of Business Administration at HEC Montréal/ Université du Quebec à Hull
Ms. Gilmour, who holds an MBA from the University of Alberta, suggests that in her area conventional measures aren’t enough. "You can’t measure compassion", she says. In leading Revera’s Long Term Care team, Ms. Gilmour focuses on providing a happy, safe and supportive environment for some 10,000 residents and staff across the country.
Prior to joining Revera, Mr. Hardy held senior finance positions at Public Mobile, Sprint Canada, National Bank Financial and TD Securities/TD Bank. He served on several corporate boards including Kruger Products and Sunrise Senior Living. Mr. Hardy holds a BASc in Electrical Engineering from the University of British Columbia, an MBA from the Ivey School of Business at Western University and an ICD.D from the Rotman School of Business, University of Toronto.
Mr. Sutter is focused on aligning the strategic direction of finance with Revera’s operations and support functions. He says getting performance right, in terms of quality client service and the financial strength of the company, helps Revera to meet the needs of stakeholders and clients alike. Mr. Sutter graduated from Wilfrid Laurier University with an Honours Bachelor of Business Administration, and holds the designations of Chartered Accountant and Chartered Business Valuator.
Revera’s vision is to celebrate the ageless spirit of people through service and innovation.
Celebrate: We will recognize, praise and revere each other and everyone we serve. We will celebrate people in every interaction.
Ageless spirit: Everyone is a person first, regardless of age or capabilities. We will value each individual, and nurture their mind, body and ageless spirit.
People: We will have a positive, heartfelt impact on the lives of the people we touch.
Service: We will go above and beyond to make each person feel important and appreciated. We will anticipate needs and exceed expectations. We will serve as we want to be served.
Innovation: We will be bold. We will continuously improve and expand to be innovative leaders in ways big and small.
Our core values are the foundation of our company and set the standard for everything we do.
Respect – We champion diversity and work to help everyone feel valued.
Integrity – We step up and do the right thing, and take personal accountability for our actions.
Compassion – We attempt to see the world through the eyes of others and look for opportunities to interact with kindness. We strive to emotionally connect with residents and each other.
Excellence – We are committed to ongoing learning and development, continuous improvement and being the best at everything we do.